Please note that we require 3-5 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible!

For pre-ordered or back-ordered items:
If one of your items was purchased on back-order, we will ship your order once all the items become available. You may find a pre-order / back-order marker in the description of the product listing and on your order confirmation.
All shipments will be sent from our warehouse located in Hong Kong. 


You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 3 working days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Canadian Customers: If your order is shipping from our U.S. warehouse, it will ship via USPS. Once your package has arrived at the Canadian border it will immediately be handed over to Canada Post who will then be responsible for final mile delivery. You can then take your same USPS tracking number and input it into the Canada Post website for more thorough updates on the status of your order.


It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at, as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you have received it. For more information on how to return your order, please click here. Please note that your parcel will be returned to us if the shipping address is incorrect. In this case, we have to wait for your parcel to be returned to us and then we can either re-ship the parcel to your correct address ( additional shipping charges apply ) or provide you with a refund or store credit in line with our Return Policy.


By placing an order at DL.MD, you are responsible for the cost of return shipping back to DL.MD. Please refer to our Return Policy for further information on how to make a return.


All of our shipments include online parcel tracking and require a signature on delivery. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact DHL using the number below. We are not responsible for packages that are delivered but not received.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed.
We have partnered with DHL to provide express shipping to worldwide customers.
All shipments will be sent from our warehouse located in Hong Kong.
Please expect a slight delay for public holiday orders.


For US customers:
Please call the phone number below if you are a customer in the United States (generally for scheduling a pickup, tracking a shipment, obtaining a transit time and rate quote, finding a drop-off location or asking about something else).

1-800-CALL DHL (1-800-225-5345)

Opening Times:

Monday - Friday 5:00 a.m. – 9:00 p.m. MST
Saturday 6:00 a.m. – 5:00 p.m. MST

Sunday Closed

Additional DHL Express Support (hours of operation may vary)

Attempted Delivery Notices 1-888-273-8876
Billing Assistance 1-800-722-0081

Claims Department 1-800-273-4530

Clearance On Demand 1- 866-915-5700

Dangerous Goods 1-866-817-3794

Service Point Partners 1-844-697-7377

Technical Support 1-800-527-7298